Privacy Policy

This Privacy Policy explains how Homeofy (a partnership firm), which operates myhomeofy.com("we", "us"), collects, uses, shares, and protects your information. It is intended to align with India's Digital Personal Data Protection Act, 2023 (DPDP) and other applicable law. By using this website, you agree to this policy.

Information we collect

• Contact information — your name, email, and phone number.
• Health & lifestyle information you choose to share — your concern, symptoms, history, and related notes provided for your consultation.
• Care records — consultation notes and prescriptions your doctor associates with your care.
• Shipping details — the address used to courier medicines for online consultations.
• Usage & device data — basic analytics about how the site is used (collected only with your consent — see Cookies below).
• Payment information — processed by our payment gateway (Razorpay). We do not store your full card details.

How we use your information

• To provide your consultation and any prescribed medicines.
• To schedule appointments and process payments.
• To communicate with you about your appointment and respond to requests.
• To keep your information accurate and your care safe.
• To comply with legal and medical-record obligations.

How we share information

• Your doctor / clinic — the information needed to provide your care.
• Service providers (processors) — including Calendly (scheduling), Razorpay (payments), courier partners (medicine delivery), hosting, and analytics. They process data on our behalf under appropriate safeguards.
• Legal & safety — where required by law, or to protect the safety of a person.

We do not sell your personal data.

Cookies & analytics

We use analytics (Google Analytics, via Google Tag Manager) to understand how the site is used. Analytics cookies load only after you accept them via our consent banner; if you decline, analytics storage stays disabled. You can change your choice by clearing site data in your browser.

Data retention

We keep your information for as long as needed to provide your care, meet legal and medical-record obligations, and resolve disputes. You may request deletion as described below.

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data.

Your rights

Subject to applicable law, you may request access to, correction of, or erasure of your personal data, withdraw consent, or nominate another person to exercise your rights. To do so, contact our grievance officer below.

Children

Care for children is arranged and consented to by a parent or guardian, who is responsible for the information shared on the child's behalf.

Grievances & contact

Grievance Officer: Kavita Soni, drkavitasoni28@gmail.com. General contact: drkavitasoni28@gmail.com, +91 97176 80425. Registered office: N277, Assetz Marq 3, Whitefield-Hoskote Road, Kannamangala, Bengaluru 560067, Karnataka, India.

Changes

We may update this policy from time to time. Material changes will be reflected here with a new "Last updated" date.