Legal

Privacy Policy

Last updated: 20 October 2026

This Privacy Policy explains how Homeofy (a partnership firm), which operates myhomeofy.com("we", "us"), collects, uses, shares, and protects your information. It is intended to align with India's Digital Personal Data Protection Act, 2023 (DPDP) and other applicable law. By using this website, you agree to this policy.

Information we collect

  • Contact information — your name, email, and phone number.
  • Health & lifestyle information you choose to share — your concern, symptoms, history, and related notes provided for your consultation.
  • Care records — consultation notes and prescriptions your doctor associates with your care.
  • Shipping details — the address used to courier medicines for online consultations.
  • Usage & device data — basic analytics about how the site is used (collected only with your consent — see Cookies below).
  • Payment information — processed by our payment gateway (Razorpay). We do not store your full card details.

How we use your information

  • To provide your consultation and any prescribed medicines.
  • To schedule appointments and process payments.
  • To communicate with you about your appointment and respond to requests.
  • To keep your information accurate and your care safe.
  • To comply with legal and medical-record obligations.

How we share information

  • Your doctor / clinic — the information needed to provide your care.
  • Service providers (processors) — including Calendly (scheduling), Razorpay (payments), WhatsApp (if you choose to message us there), courier partners (medicine delivery), hosting, and analytics. They process data on our behalf under appropriate safeguards.
  • Legal & safety — where required by law, or to protect the safety of a person.

We do not sell your personal data.

Cookies & analytics

We use Google Analytics to understand how the site is used, and Google Ads conversion measurement to know whether a visit from one of our ads led to a booking. These cookies load only after you accept them via our consent banner; if you decline, they stay disabled. We do not use remarketing or ad personalisation, and no health information is sent to Google. You can change your choice by clearing site data in your browser.

Data retention

We keep your information for as long as needed to provide your care, meet legal and medical-record obligations, and resolve disputes. You may request deletion as described below.

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data.

International clients & cross-border transfers

Homeofy operates from India. If you live in Singapore, the UAE, or the United Kingdom, the information you share — including health information you give during intake and consultation — is transferred to and processed in India, and by our service providers, some of whom process data in other countries (for example, the United States). We process your health information only with your explicit consent, for the purpose of providing your consultation, and protect it with the safeguards described here.

Depending on where you live, you may also have rights under the UK GDPR and Data Protection Act 2018, Singapore's Personal Data Protection Act 2012, or the UAE's Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). UK residents may also complain to the Information Commissioner's Office (ico.org.uk). We never send what you tell us in intake or consultation to analytics or advertising tools, and we do not use health-related remarketing or ad personalisation. Website analytics (only with your consent) records which pages are visited, not who you are or your health details.

Your rights

Subject to applicable law, you may request access to, correction of, or erasure of your personal data, withdraw consent, or nominate another person to exercise your rights. To do so, contact our grievance officer below.

Children

Care for children is arranged and consented to by a parent or guardian, who is responsible for the information shared on the child's behalf.

Grievances & contact

Grievance Officer: Kavita Soni, drkavitasoni28@gmail.com. General contact: drkavitasoni28@gmail.com, +91 97176 80425. Registered office: N277, Assetz Marq 3, Whitefield-Hoskote Road, Kannamangala, Bengaluru 560067, Karnataka, India.

Changes

We may update this policy from time to time. Material changes will be reflected here with a new "Last updated" date.